[mothered]

So I opened this dispute. New Balance answered me as their customer service does by email, twice, but I contested and same, they say they will not answer anymore. Now it says "waiting for the other party's answer" but it's impossible for me to turn the dispute into a claim, no option is offered to me. Is this normal?

If the buyer and seller do not come to an agreement (which both of you won't), that's when the Dispute turns Into a Claim and PayPal then takes over.