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+--- Thread: New Balance SE "Your request is closed" (/Thread-New-Balance-SE-Your-request-is-closed)
New Balance SE "Your request is closed" - Kikibosum - 02-17-2023
Hi,
I recently ordered a pair of shoes for 210€ on the New Balance website.
Supposed to be delivered yesterday, I rescheduled the delivery for today, without further instructions. The delivery man rang, no signature or picture was requested. I contacted customer service by email saying that I did not receive anything and that I was waiting for my package since yesterday, but that I had received a delivery notification. The representative simply showed me the UPS form saying that the package had been delivered. I replied that I had not received anything personally. The representative said: Good morning,
Thank you for contacting New Balance online customer service.
As informed, this package is considered delivered and received by its recipient in view of the proof of delivery provided by UPS.
Your request is closed
Best regards,
I reminded them of their duty as a seller and asked for a concrete proof of delivery. Do you think my request can be denied?
They just sent me a signature, probably the delivery man's, which does not belong to me at all.
They said :
Thank you for contacting New Balance online customer service.
The term "escalate" is used in other customer services ....
Our procedures are clear and strict regarding delivery, and we have fulfilled our commitments; end of responsibilities for New Balance.
There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.
Your case is closed.
If you need further assistance, please do not hesitate to contact me again.
I wish you a nice day.
Sincerely,
I don't know what to do anymore
@mothered
RE: New Balance SE "Your request is closed" - mothered - 02-18-2023
(02-17-2023, 06:49 PM)Kikibosum Wrote: As informed, this package is considered delivered and received by its recipientGiven they've stated "received by Its recipient", tell them to provide photographic evidence of yourself personally accepting the package.
(02-17-2023, 06:49 PM)Kikibosum Wrote: They just sent me a signature, probably the delivery man's, which does not belong to me at all.Did you tell them It does not belong to you?
(02-17-2023, 06:49 PM)Kikibosum Wrote: They said :Nonsense.
Thank you for contacting New Balance online customer service.
The term "escalate" is used in other customer services .
This claim pertains to a customer service Issue, hence you have every right as a buyer to request an escalation.
(02-17-2023, 06:49 PM)Kikibosum Wrote: Our procedures are clear and strict regarding delivery, and we have fulfilled our commitmentsYou don't have your goods, thus they did not fulfil their commitments.
(02-17-2023, 06:49 PM)Kikibosum Wrote: There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.Total BS.
Ask your claim be escalated and reviewed on a senior level.
(02-17-2023, 06:49 PM)Kikibosum Wrote: If you need further assistance, please do not hesitate to contact me again.Hilarious.
They've stated this:
Quote:There is no need to contact us again for this request neither by email nor by chatBut have concluded their message to contact them for assistance. Try and work that out?
(02-17-2023, 06:49 PM)Kikibosum Wrote: I don't know what to do anymoreAs per all the aforementioned details, I've given you all the tools and advice to effectively handle It.
RE: New Balance SE "Your request is closed" - Kikibosum - 02-18-2023
(02-18-2023, 12:13 AM)mothered Wrote:Very well I send the mail and I update tomorrow(02-17-2023, 06:49 PM)Kikibosum Wrote: As informed, this package is considered delivered and received by its recipientGiven they've stated "received by Its recipient", tell them to provide photographic evidence of yourself personally accepting the package.
(02-17-2023, 06:49 PM)Kikibosum Wrote: They just sent me a signature, probably the delivery man's, which does not belong to me at all.Did you tell them It does not belong to you?
(02-17-2023, 06:49 PM)Kikibosum Wrote: They said :Nonsense.
Thank you for contacting New Balance online customer service.
The term "escalate" is used in other customer services .
This claim pertains to a customer service Issue, hence you have every right as a buyer to request an escalation.
(02-17-2023, 06:49 PM)Kikibosum Wrote: Our procedures are clear and strict regarding delivery, and we have fulfilled our commitmentsYou don't have your goods, thus they did not fulfil their commitments.
(02-17-2023, 06:49 PM)Kikibosum Wrote: There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.Total BS.
Ask your claim be escalated and reviewed on a senior level.
(02-17-2023, 06:49 PM)Kikibosum Wrote: If you need further assistance, please do not hesitate to contact me again.Hilarious.
They've stated this:
Quote:There is no need to contact us again for this request neither by email nor by chatBut have concluded their message to contact them for assistance. Try and work that out?
(02-17-2023, 06:49 PM)Kikibosum Wrote: I don't know what to do anymoreAs per all the aforementioned details, I've given you all the tools and advice to effectively handle It.
RE: New Balance SE "Your request is closed" - mothered - 02-18-2023
(02-18-2023, 12:33 AM)Kikibosum Wrote:Every detail Is warranted and justified, so don't let them tell you otherwise.(02-18-2023, 12:13 AM)mothered Wrote:Very well I send the mail and I update tomorrow(02-17-2023, 06:49 PM)Kikibosum Wrote: As informed, this package is considered delivered and received by its recipientGiven they've stated "received by Its recipient", tell them to provide photographic evidence of yourself personally accepting the package.
(02-17-2023, 06:49 PM)Kikibosum Wrote: They just sent me a signature, probably the delivery man's, which does not belong to me at all.Did you tell them It does not belong to you?
(02-17-2023, 06:49 PM)Kikibosum Wrote: They said :Nonsense.
Thank you for contacting New Balance online customer service.
The term "escalate" is used in other customer services .
This claim pertains to a customer service Issue, hence you have every right as a buyer to request an escalation.
(02-17-2023, 06:49 PM)Kikibosum Wrote: Our procedures are clear and strict regarding delivery, and we have fulfilled our commitmentsYou don't have your goods, thus they did not fulfil their commitments.
(02-17-2023, 06:49 PM)Kikibosum Wrote: There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.Total BS.
Ask your claim be escalated and reviewed on a senior level.
(02-17-2023, 06:49 PM)Kikibosum Wrote: If you need further assistance, please do not hesitate to contact me again.Hilarious.
They've stated this:
Quote:There is no need to contact us again for this request neither by email nor by chatBut have concluded their message to contact them for assistance. Try and work that out?
(02-17-2023, 06:49 PM)Kikibosum Wrote: I don't know what to do anymoreAs per all the aforementioned details, I've given you all the tools and advice to effectively handle It.
RE: New Balance SE "Your request is closed" - Kikibosum - 02-18-2023
(02-18-2023, 12:41 AM)mothered Wrote:I think they don't read my emails anymore, they don't answer anymore. I'll call on Monday. But if they refuse the request, and for them the proof of delivery that is the signature, I can not do anything no? Anyway I absolutely want to win by all means this SE, I can't return the pair and I can't afford to lose this money. A chargeback would be an option, I paid with PayPal. I would see.(02-18-2023, 12:33 AM)Kikibosum Wrote:Every detail Is warranted and justified, so don't let them tell you otherwise.(02-18-2023, 12:13 AM)mothered Wrote: Given they've stated "received by Its recipient", tell them to provide photographic evidence of yourself personally accepting the package.Very well I send the mail and I update tomorrow
Did you tell them It does not belong to you?
Nonsense.
This claim pertains to a customer service Issue, hence you have every right as a buyer to request an escalation.
You don't have your goods, thus they did not fulfil their commitments.
Total BS.
Ask your claim be escalated and reviewed on a senior level.
Hilarious.
They've stated this:
But have concluded their message to contact them for assistance. Try and work that out?
As per all the aforementioned details, I've given you all the tools and advice to effectively handle It.
RE: New Balance SE "Your request is closed" - Morrocan - 02-18-2023
(02-18-2023, 01:42 PM)Kikibosum Wrote:(02-18-2023, 12:41 AM)mothered Wrote:I think they don't read my emails anymore, they don't answer anymore. I'll call on Monday. But if they refuse the request, and for them the proof of delivery that is the signature, I can not do anything no? Anyway I absolutely want to win by all means this SE, I can't return the pair and I can't afford to lose this money. A chargeback would be an option, I paid with PayPal. I would see.(02-18-2023, 12:33 AM)Kikibosum Wrote: Very well I send the mail and I update tomorrowEvery detail Is warranted and justified, so don't let them tell you otherwise.
@mothered
do you think sending an empty box back and opening a paypal claim with the tracking number would work?
RE: New Balance SE "Your request is closed" - mothered - 02-18-2023
(02-18-2023, 01:42 PM)Kikibosum Wrote: I think they don't read my emails anymore, they don't answer anymore. I'll call on Monday.Do exactly that.
A lot can be said and done over the phone. Don't get off the line until they address your concerns.
(02-18-2023, 01:42 PM)Kikibosum Wrote: But if they refuse the request, and for them the proof of delivery that is the signature, I can not do anything no?The signature Is not a POD - It doesn't belong to you, hence It's rendered Inconclusive.
(02-18-2023, 01:42 PM)Kikibosum Wrote: A chargeback would be an option, I paid with PayPal. I would see.They tend to side with the seller based on tracking confirmation.
RE: New Balance SE "Your request is closed" - Kikibosum - 02-18-2023
Yeah but if i send an box with the weight of the shoes but i replace the shoes by dirt or anything, and claim by PayPal, will work?
RE: New Balance SE "Your request is closed" - CAughtLacking2 - 02-18-2023
(02-17-2023, 06:49 PM)Kikibosum Wrote: Hi,
I recently ordered a pair of shoes for 210€ on the New Balance website.
Supposed to be delivered yesterday, I rescheduled the delivery for today, without further instructions. The delivery man rang, no signature or picture was requested. I contacted customer service by email saying that I did not receive anything and that I was waiting for my package since yesterday, but that I had received a delivery notification. The representative simply showed me the UPS form saying that the package had been delivered. I replied that I had not received anything personally. The representative said: Good morning,
Thank you for contacting New Balance online customer service.
As informed, this package is considered delivered and received by its recipient in view of the proof of delivery provided by UPS.
Your request is closed
Best regards,
I reminded them of their duty as a seller and asked for a concrete proof of delivery. Do you think my request can be denied?
They just sent me a signature, probably the delivery man's, which does not belong to me at all.
They said :
Thank you for contacting New Balance online customer service.
The term "escalate" is used in other customer services ....
Our procedures are clear and strict regarding delivery, and we have fulfilled our commitments; end of responsibilities for New Balance.
There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.
Your case is closed.
If you need further assistance, please do not hesitate to contact me again.
I wish you a nice day.
Sincerely,
I don't know what to do anymore
@mothered
I just got my order from New Balance hope it isint like this wtf
RE: New Balance SE "Your request is closed" - mothered - 02-19-2023
(02-18-2023, 08:10 PM)Kikibosum Wrote: Yeah but if i send an box with the weight of the shoes but i replace the shoes by dirt or anything, and claim by PayPal, will work?PayPal won't fall for It, neither will the company.
It's extremely difficult, If not Impossible, to justify a package was received containing dirt. You're obviously better off boxing them with dry Ice.