[mothered]

what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?

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okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box

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they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?

box the return if available , PoD is a proof of destruction like saying for example "upon trying to comply with your request and send back the defective item an oily substance was released from inside and i'm afraid to touch it and it fell down and broke to pieces what should i do ? " in that case which i said for example they might ask PoD or picture's to prove your claim . do as what mothored say's box the return that's your better option i believe

yea I’m going to send a small box back with just the label and box them

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okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box

Correct.

okay I’ll update you on the progress and what happens

Please do.