Sinisterly
Razer SN help - Printable Version

+- Sinisterly (https://sinister.li)
+-- Forum: Hacking (https://sinister.li/Forum-Hacking)
+--- Forum: Social Engineering (https://sinister.li/Forum-Social-Engineering)
+--- Thread: Razer SN help (/Thread-Razer-SN-help)

Pages: 1 2

Razer SN help - Dazen4xx - 03-09-2023

So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

RE: Razer SN help - Dazen4xx - 03-10-2023

(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?
@mothered can you help

RE: Razer SN help - mothered - 03-10-2023

(03-10-2023, 03:29 AM)Dazen4xx Wrote:
(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?
@mothered can you help
Quote: They told me I ship the item back and then theyll send a replacement or refund.
^ Box the return.

RE: Razer SN help - Dazen4xx - 03-10-2023

(03-10-2023, 10:18 AM)mothered Wrote:
(03-10-2023, 03:29 AM)Dazen4xx Wrote:
(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?
@mothered can you help
Quote: They told me I ship the item back and then theyll send a replacement or refund.
^ Box the return.
how do I box them if I don’t even have the item? I don’t have the box either what should I do? They gave me the option to buy it again should I buy it again and when I return the defective model just put an old mouse in their ?

RE: Razer SN help - Turbando - 03-10-2023

(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

That's weird, but I've seen that with razer sometimes now, if you retry they might just ask for a PoD.

RE: Razer SN help - mothered - 03-10-2023

(03-10-2023, 10:45 AM)Dazen4xx Wrote: how do I box them if I don’t even have the item? I don’t have the box either
That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.

RE: Razer SN help - Dazen4xx - 03-10-2023

(03-10-2023, 10:47 AM)Turbando Wrote:
(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

That's weird, but I've seen that with razer sometimes now, if you retry they might just ask for a PoD.
what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?
(03-10-2023, 11:30 AM)mothered Wrote:
(03-10-2023, 10:45 AM)Dazen4xx Wrote: how do I box them if I don’t even have the item? I don’t have the box either
That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box
(03-10-2023, 11:30 AM)mothered Wrote:
(03-10-2023, 10:45 AM)Dazen4xx Wrote: how do I box them if I don’t even have the item? I don’t have the box either
That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?

RE: Razer SN help - Rare Justice Emperor - 03-10-2023

(03-10-2023, 12:55 PM)Dazen4xx Wrote:
(03-10-2023, 10:47 AM)Turbando Wrote:
(03-09-2023, 03:59 PM)Dazen4xx Wrote: So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

That's weird, but I've seen that with razer sometimes now, if you retry they might just ask for a PoD.
what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?
(03-10-2023, 11:30 AM)mothered Wrote:
(03-10-2023, 10:45 AM)Dazen4xx Wrote: how do I box them if I don’t even have the item? I don’t have the box either
That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box
(03-10-2023, 11:30 AM)mothered Wrote:
(03-10-2023, 10:45 AM)Dazen4xx Wrote: how do I box them if I don’t even have the item? I don’t have the box either
That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?
box the return if available , PoD is a proof of destruction like saying for example "upon trying to comply with your request and send back the defective item an oily substance was released from inside and i'm afraid to touch it and it fell down and broke to pieces what should i do ? " in that case which i said for example they might ask PoD or picture's to prove your claim . do as what mothored say's box the return that's your better option i believe

RE: Razer SN help - mothered - 03-10-2023

(03-10-2023, 12:55 PM)Dazen4xx Wrote: okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box
Correct.

RE: Razer SN help - Dazen4xx - 03-10-2023

(03-10-2023, 01:11 PM)Rare Justice Emperor Wrote:
(03-10-2023, 12:55 PM)Dazen4xx Wrote:
(03-10-2023, 10:47 AM)Turbando Wrote: That's weird, but I've seen that with razer sometimes now, if you retry they might just ask for a PoD.
what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?
(03-10-2023, 11:30 AM)mothered Wrote: That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box
(03-10-2023, 11:30 AM)mothered Wrote: That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.
they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?
box the return if available , PoD is a proof of destruction like saying for example "upon trying to comply with your request and send back the defective item an oily substance was released from inside and i'm afraid to touch it and it fell down and broke to pieces what should i do ? " in that case which i said for example they might ask PoD or picture's to prove your claim . do as what mothored say's box the return that's your better option i believe
yea I’m going to send a small box back with just the label and box them
(03-10-2023, 03:03 PM)mothered Wrote:
(03-10-2023, 12:55 PM)Dazen4xx Wrote: okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box
Correct.
okay I’ll update you on the progress and what happens