[Dazen4xx]

So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

That's weird, but I've seen that with razer sometimes now, if you retry they might just ask for a PoD.

what’s a PoD and how should I retry just hop on a chat with them and tell them I can’t send my broken mouse ?

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how do I box them if I don’t even have the item? I don’t have the box either

That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.

okay I just read part of the blog the mouse is 63grams so I should be good to go if I just send a small empty box

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how do I box them if I don’t even have the item? I don’t have the box either

That's Irrelevant.

I'm not prepared to write a tutorial. You have the best resource at your disposal, so be sure to familiarize yourself with the boxing method.

they give me two options to send the product back then receive a replacement or refund or I buy the product then send the old one back and receive a refund should I box them with the first option ?