[Dazen4xx]

So I contacted Razer and told them my mouse was broken and had issues I found one online with the SN and gave them all the details they accepted my claim and let me do a RMA. They said It was a one time exception. They told me I ship the item back and then theyll send a replacement or refund. Or I purchase another unit and then ship back the defective unit and theyll issue my refund. What should I do?

@mothered can you help

They told me I ship the item back and then theyll send a replacement or refund.

^ Box the return.

how do I box them if I don’t even have the item? I don’t have the box either what should I do? They gave me the option to buy it again should I buy it again and when I return the defective model just put an old mouse in their ?