[Kikibosum]

I have his first name.

If It's a common name, there may be multiple employees with the same given name, so be sure to also get the family name.

Unfortunately I should have registered the chat at the time.

Not to worry.

You know what to do next time.

The request is still pending, but I'm afraid it will have the same result.

If so, we'll hammer them even further.

Hello,
I have been harassing them hard for a week or two now. This morning, I asked for the result of what I had started on Friday by calling. The advisor tells me that he will come back to me with an answer after having contacted his superiors. The answer ended with this: Any request related to your order or this copy of the conversation will be closed, and we will not respond anymore.
As a result, the email is no longer working, and since the chat agents have access to the email, they are not following up either. I stayed 1 hour on a chat with them, the representative was copying and pasting the same answer for 1 hour, I was at my wit's end. Same thing for the call, when I call it's exactly the same scenario. I explain clearly to the person that I want a copy and if it is refused, I want to know why, but these no brains come back with the same answers over and over. Quite frankly, I've tried to force it, but it doesn't work. Maybe an action with Paypal would force them to reveal this famous conversation? Honestly, I'm pretty sure there's nothing left to get from their customer service... What should I do?