[mothered]

My concerns are well taken into account, but the superiors say the same thing.

Your concerns are not taken Into account.

If they were, the same response wouldn't be received.

Understand that when I am on appeal, I ask that it be forwarded to the superior, which is done, but the answer is never the one expected. In the end, they are playing with me, on the one hand representatives with no power, on the other hand superiors absolutely stupid...

I understand your position and the Inevitability of dealing with thickheads and pig-headed representatives.

Their objective Is to break you and cause you to give In, but don't fall Into their trap - keep hammering them.