[mothered]

What do you mean OFM email? Is that just an official amazon email?

Correct - stating (for example) that they've received a high volume of refunds/returns.

I had it drag out almost a month when I did wrong item method. After getting confirmation of refund you have to keep calling back before they refund, at one point they asked to send the item in when it was already sent and the refund was confirmed. They are just trained to be policy dummies, when all you can do is refer to policy and not display human communication skills you get tarded up real quick.
Its over for amazon and any other big tech monopoly.

It supposed to be a 2 week training period, but the majority of reps are not even trained - just thrown Into their CS roles.