[Quitelargegenitalman]

Attempting a missing item SE from amazon. 2 items total. I item is a electronic device, other is bluetooth earbuds.
google pixel to be exact,
After contacting chat next day i am being hardlined with police report. I know a police report can be standard operation but they are being adamant about it. One of the reps mentioned their investigation determined this cannot go further without report etc.

This makes me think they have the weights on file and it doesn't match up, but the earbuds wont weigh enough to tell a difference.
Or it could be them really cracking down on SE and making police reports mandatory,

But the way they mentioned it seemed confrontational, "send us the report information within the operating hours of the police station" "we look forward to working with the police"

earbud SEs should be pretty straightforward idk im done with amazon SE theyre customer service is shit now
and this is a clean account with amazon prime, no refunds, like 3 years old with some purchases on it.

I will try a phone call first and just get the report if that doesn't work. I just want to be sure they have no "evidence" to go off of.