[KingDead]

Amazon is a war of attrition. Just wear them out.

^ Nailed It.

And they're getting worse as each day progresses.

I don't mean to keep picking on Indian people as some are very nice but a large number of them will lie and say anything to get off the phone with you.
It's ingrained in their culture. I read a book about the generic medication business in India called Bottle of Lies and they actually have a word for that behavior called:  Jugaad and your respected over there for doing it.