[Kikibosum]

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing. They are openly laughing at me and I can't do anything, I stayed more than 30 minutes on a chat while the guy in front copied and pasted the same answer.

Do you have a copy of the transcript?

In particular, this:

One guy in the chat room totally misspoke to me like: "you have time to waste" and later added a smiley face laughing.

I asked them, she told me that she will send me this today or tomorrow (finally she informs the agent to send me a copy by mail).