[Kikibosum]

I still want a refund, so what are my last options left?

Simply say that during the claim's assessment, you urgently needed the Item and couldn't wait for a decision, hence you've purchased It and would now like a refund.

Mmh, I wore the pair, I'm afraid it's no longer refundable... But I didn't understand your method, saying I bought the pair while evaluating my application, but on their system there is only one purchase, not two. How can this work?