[Typer]

Just headed to livechat but it was different then before. The livechat has been changed. You just talking to a bot now. They will reach out to me in 1-2 days by mail. Asked me to start an investigation at the carrier just clicked yes. Should be no problem. Will inform later on.

Seems like It's certainly changed since my last experience with them.

Just to confirm the method, you're DNA'ing It, correct?

Yes im DNA’ing it yeah. Yes live support have been changed. Last time i dna something at Zalando was November. Live chat was with reps. I have received a form “legal declaration” just the usually from Zalando. Just have to wait now.