[mothered]

Yes, I did contact them by phone. Twice and twice the same answers. In fact, they know that my request was taken by one of their colleagues and they all line up to say the same answer.

Always request to speak with someone on another level, and don't get off the line until your questions and concerns have been addressed.

Thanks for your help, I'll update here when I get an answer from UPS

You're welcome.

We shall await updates.