[Kikibosum]

Hi,
I recently ordered a pair of shoes for 210€ on the New Balance website.
Supposed to be delivered yesterday, I rescheduled the delivery for today, without further instructions. The delivery man rang, no signature or picture was requested. I contacted customer service by email saying that I did not receive anything and that I was waiting for my package since yesterday, but that I had received a delivery notification. The representative simply showed me the UPS form saying that the package had been delivered. I replied that I had not received anything personally. The representative said: Good morning,



Thank you for contacting New Balance online customer service.


As informed, this package is considered delivered and received by its recipient in view of the proof of delivery provided by UPS.

Your request is closed



Best regards,

I reminded them of their duty as a seller and asked for a concrete proof of delivery. Do you think my request can be denied?

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They just sent me a signature, probably the delivery man's, which does not belong to me at all.

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They said :
Thank you for contacting New Balance online customer service.

The term "escalate" is used in other customer services ....

Our procedures are clear and strict regarding delivery, and we have fulfilled our commitments; end of responsibilities for New Balance.

There is no need to contact us again for this request neither by email nor by chat, as the customer service members as well as the hierarchy will give you the same answers already given.

Your case is closed.


If you need further assistance, please do not hesitate to contact me again.

I wish you a nice day.


Sincerely,

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I don't know what to do anymore
@mothered