[bluebeam]

yes exactly
Well, now you're aware of what should be done under similar circumstances the next time around.

We'll see what happens with their Investigation.

UPDATE :  I received the refund of the 2 pairs of shoes last night, my account had no order but had been create 2018 I had recontacted the SAV by tel telling them that I had no mail in relation to the investigation in progress and that I wanted to be refunded as soon as possible.

Under the circumstances, you're very fortunate to have the claim approved.

At the end of the day, a refund was processed and that's all that matters.