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NIKE HELP PEB - Printable Version

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NIKE HELP PEB - bluebeam - 02-15-2023

Hi, I have just reviewed a 287€ Nike order which contains 2 pairs of sneakers and 1 pair of socks, I tried to PEB by calling NIKE the representative opened an investigation I told him I wanted to be refunded quickly etc...
I was told that I wanted to get my money back quickly etc. He said that he had to investigate because I had ordered some nice pairs.


Anecdote: my package says "impossible to scan".

What do you think my PEB will pass or should I try again with other representatives?

@mothered

RE: NIKE HELP PEB - mothered - 02-15-2023

Quote:Anecdote: my package says "impossible to scan".
It's Identified by the tracking number.

Quote:What do you think my PEB will pass
What did you PEB?

Quote:should I try again with other representatives?
It's very likely other representatives will refer to records taken of your previous communication.

RE: NIKE HELP PEB - bluebeam - 02-15-2023

(02-15-2023, 03:11 PM)mothered Wrote:
Quote:Anecdote: my package says "impossible to scan".
It's Identified by the tracking number.

Quote:What do you think my PEB will pass
What did you PEB?

Quote:should I try again with other representatives?
It's very likely other representatives will refer to records taken of your previous communication.

I said I didn't receive the pair of socks.

I'm just afraid that during the investigation they might see the basic package weighing 2.2 kg.

RE: NIKE HELP PEB - Ashitbag - 02-15-2023

(02-15-2023, 03:21 PM)bluebeam Wrote:
(02-15-2023, 03:11 PM)mothered Wrote:
Quote:Anecdote: my package says "impossible to scan".
It's Identified by the tracking number.

Quote:What do you think my PEB will pass
What did you PEB?

Quote:should I try again with other representatives?
It's very likely other representatives will refer to records taken of your previous communication.

I said I didn't receive the pair of socks.

I'm just afraid that during the investigation they might see the basic package weighing 2.2 kg.

You tried to SE just a pair of socks? lol

RE: NIKE HELP PEB - bluebeam - 02-15-2023

sorry lol i want to say i didn’t receive the 2 sneakers
i said i didn’t receive the 2 sneakers

RE: NIKE HELP PEB - mothered - 02-16-2023

(02-15-2023, 06:11 PM)bluebeam Wrote: sorry lol i want to say i didn’t receive the 2 sneakers
i said i didn’t receive the 2 sneakers
One pair of sneakers Is too heavy to EB, let alone both.

Hopefully they're half-asleep during the Investigation and don't cross-check the weight.

RE: NIKE HELP PEB - bluebeam - 02-16-2023

yes it's real it's a mistake on my part I hope I'll be able to make up for it if they ever do their job right...

@mothered

RE: NIKE HELP PEB - mothered - 02-16-2023

(02-16-2023, 08:55 AM)bluebeam Wrote: yes it's real it's a mistake on my part I hope I'll be able to make up for it if they ever do their job right...

@mothered
Well, now you're aware of what should be done under similar circumstances the next time around.

We'll see what happens with their Investigation.

RE: NIKE HELP PEB - bluebeam - 02-17-2023

(02-16-2023, 10:30 AM)mothered Wrote:
(02-16-2023, 08:55 AM)bluebeam Wrote: yes it's real it's a mistake on my part I hope I'll be able to make up for it if they ever do their job right...

@mothered
Well, now you're aware of what should be done under similar circumstances the next time around.

We'll see what happens with their Investigation.

UPDATE : I received the refund of the 2 pairs of shoes last night, my account had no order but had been create 2018 I had recontacted the SAV by tel telling them that I had no mail in relation to the investigation in progress and that I wanted to be refunded as soon as possible.

RE: NIKE HELP PEB - mothered - 02-17-2023

(02-17-2023, 08:48 AM)bluebeam Wrote:
(02-16-2023, 10:30 AM)mothered Wrote:
(02-16-2023, 08:55 AM)bluebeam Wrote: yes it's real it's a mistake on my part I hope I'll be able to make up for it if they ever do their job right...

@mothered
Well, now you're aware of what should be done under similar circumstances the next time around.

We'll see what happens with their Investigation.

UPDATE :  I received the refund of the 2 pairs of shoes last night, my account had no order but had been create 2018 I had recontacted the SAV by tel telling them that I had no mail in relation to the investigation in progress and that I wanted to be refunded as soon as possible.
Under the circumstances, you're very fortunate to have the claim approved.

At the end of the day, a refund was processed and that's all that matters.