[mike90chan]

I can also say I had a terrible experience with Best Buy. I have an aged account with about $6,000+ worth of purchases spanning years. I recently tried a DNA on an $800 laptop with them. Originally, the agents were very nice and helpful. When I first contacted them they offered me a refund without me asking for it. They told me it would be processed and they would send me an email.

After several days I hadn’t received any email or contact from Best Buy, so I messaged them via their online chat. They assured me that my refund was approved in their online system and I just had to wait. Finally about three weeks passed and I received an email stating that they were unable to provide me with any refund or replacement.