[haider.a787]

I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying  "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.

Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.