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+--- Thread: ASOS REFUND (/Thread-ASOS-REFUND--181507)
ASOS REFUND - haider.a787 - 02-09-2023
I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
RE: ASOS REFUND - justoutsider - 02-09-2023
(02-09-2023, 05:06 PM)haider.a787 Wrote: I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
How many SE's have you done before with ASOS?
RE: ASOS REFUND - haider.a787 - 02-09-2023
(02-09-2023, 05:27 PM)justoutsider Wrote:(02-09-2023, 05:06 PM)haider.a787 Wrote: I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
How many SE's have you done before with ASOS?
One but this was on an aged account,
RE: ASOS REFUND - deaqolo - 02-09-2023
(02-09-2023, 05:06 PM)haider.a787 Wrote: I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.the standings of your account horribly gone down duo to multiple refunds in close periods with the lacking of good legitimate orders between each SE claim ... upon that they made this assessment in my opinion but since you have a screenshot where they approved your claim then you are good to go with the chargeback , by adding what you have on the already approved claim you may get back your money
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
RE: ASOS REFUND - haider.a787 - 02-09-2023
(02-09-2023, 05:51 PM)deaqolo Wrote:First order i did was on a fresh account, second order on an aged account I had. I have so many messages and screenshots of them saying they'll refund me, but im not sure as they are confusing, some agents are telling me i will be refunded others saying now(02-09-2023, 05:06 PM)haider.a787 Wrote: I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.the standings of your account horribly gone down duo to multiple refunds in close periods with the lacking of good legitimate orders between each SE claim ... upon that they made this assessment in my opinion but since you have a screenshot where they approved your claim then you are good to go with the chargeback , by adding what you have on the already approved claim you may get back your money
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
RE: ASOS REFUND - justoutsider - 02-09-2023
(02-09-2023, 05:57 PM)haider.a787 Wrote:(02-09-2023, 05:51 PM)deaqolo Wrote:First order i did was on a fresh account, second order on an aged account I had. I have so many messages and screenshots of them saying they'll refund me, but im not sure as they are confusing, some agents are telling me i will be refunded others saying now(02-09-2023, 05:06 PM)haider.a787 Wrote: I have an issue, I did an ASOS refund, ASOS wrote on live chat that they will refund and said it would take 5-10 working days. I've done ASOS before and they've always refunded me. This time I do not know what to do. They sent me an email saying "After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and Conditions. However I am getting mixed response whilst contacting CS.the standings of your account horribly gone down duo to multiple refunds in close periods with the lacking of good legitimate orders between each SE claim ... upon that they made this assessment in my opinion but since you have a screenshot where they approved your claim then you are good to go with the chargeback , by adding what you have on the already approved claim you may get back your money
Some agents are saying we are processing the refund and the specalist team will contact me. One agent said I will need to contact my CC and file a dispute. I am wondering what are the chances of me winning a dispute with my CC as they said multiple time in transcripts and screenshot they will be refunding the full amount.
What was the difference between those 2 accounts not including freshness? Name, IP, Device,CC etc...Also what methods you used?
RE: ASOS REFUND - mothered - 02-10-2023
Quote:After an assessment of your account, we've made the decision to not process your claim as your account activity is not in line with out Terms and ConditionsA pretty mediocre reply that doesn't tell you anything pertaining to what triggered their decision to decline your claim.
Ask them to elaborate on this:
Quote:your account activity is not in line with out Terms and Conditions
RE: ASOS REFUND - tbfk - 02-10-2023
In my, limited, experience - nobody will contact nor give you a refund. While chatting you will get the same response about "specialist team" and maybe you will get once or twice same automated email that you have already gotten.
I tried messaging any email i could find on ASOS and chatted close to 10 times with their brain dead reps but could not move further than this.