[mothered]

There's one good thing about the support system / service they are using: I always have a clean and full record of all communication that happened, including stuff I answer to their emails, it will automatically get added as the last entry and I get a new email from the whole history. 

Excellent.

You can refer to all records quickly and easily as needed.

On Friday (same day at which I've sent them the picture) another Rep contacted me:

my name is David from the specialized team of Meta Store Support. I hope you are doing well.

I am sending you this email as a confirmation that your situation is being reviewed by the appropriate team that can handle your situation.

As soon as we have further updates for you, we will let you know.

I answered: "Hello David, thank you. I hope this will be solved soon."

Waiting for me refund now...

Your claim Is under review, so hopefully they'll deem a refund Is warranted.