[mothered]

after a few days another rep emails me saying ''Can you please confirm if the doorway the parcel is in on the picture is yours? As it is definitely in someone's house, and I can't see anyone's doorway on your street that looks like that except for the house I think is yours''

Was the photo taken of the "doorstep" or the "doorway"?

There's a big difference between the two.

I was thinking of just sticking to my story but the reps make the sitatution sound so weird the way they word things so thought I could do with some advice

I can't advise until you've answered my question above.