[daqrinsa]

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

Which country are you based at?

Germany

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Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

- Did you provide the pictures?

Are you sure? I would usually think that it's way more suspicious when someone's asking for a refund immediately or choosing the refund over a replacement...

They didn't even ask for pictures yet. In the support chat the rep really directly asked whether I want to have a refund or replacement. No pictures required up until that point.

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Keep us up to date on this as the method has been having varying levels of success recently

Sure thing mate

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It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

^^. Nothing to worry about OP, an investigation is a completely normal procedure while SE'ing. Good luck with it, I'm sure you'll have no problems.

Yeah I mean rationally and also while having read a good chunk of articles in the SE sphere, now I know that it really is basic procedure and absolutely normal. NOT investigating would be weird actually. Or pretending to do so.

I just hope they won't fuck with me or blacklist the thing. Originally I wanted to sell it to make some extra money so let's see.

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So the next message was "I need to forward your case."

To whom/where? It doesn't Imply It's being Investigated.

We shall await their reply.

They said "To another department" or something.

I keep you all posted.