[blamb1]

This was back in December on a successful refund -

Thank you so much for your patience. I know this has been a long and stressful process for you.

I have refunded your order -redacted- for you. It can take up to 7 business days for your financial institution to process the funds on their side. If you do not receive the funds in that time please reach out to them.

We do not recommend placing another online order with us as if this were to happen again we would not be able to process and refund and would ask you to work with your local authorities as it could be something happening to others in the area also.


- I'm merely speculating but maybe Police reports are indeed becoming the norm now which is unfortunate, nothing more to do than wait for further developments. I would consider myself lucky to have benefited at least once!

@mothered that order the courier legitimately lost in transit was indeed eventually refunded, although it can't be considered a successful SE. I'm disappointed but hey I suppose once is better than not at all.

---

Our team has been doing an in-depth investigation into this matter and we’ve been unable to find any potential concerns linking back to the courier.

That doesn't tell you anything.

Ask them to elaborate on their findings.

During our investigation, we’ve also discovered a lot of deliveries being reported as missing or opened from prior orders that were placed from your area.

that were placed from your area.

^ Does this specifically relate to you?

Nope, first time I do a SE with Meta, I strongly suspect it's generic and we will probably see other people receive this.
I'll try to argue with them and get somehing other than generic e-mails.

Please do.