[br8]

Whats up with these companies telling receivers to file a claim lol. From what i know they are the ones that need to open a claim for coverage/insrance

Exactly.

You've purchased through them and obviously not the carrier, so It's the company's responsibility to address all claim-related matters.

so i reached out again and was told it has already been issued and can take 2 weeks to be posted....so i decided to wait

however, im realizing ...is the chat support person i talked to just dumb?

cuz i got emails denying that they would provide a rfnd? and no confirmation that they would ... i could use it to my advantage tho when i follow up when i was told to. or do you think i should reach back asap to escalate it? cuz tiktok