(12-31-2022, 09:05 PM)br8 Wrote: From the posts ive read replacement then return seems more common but any down side to requesting refund only?

And curious has anyone had a replacement done to a new address? ( such as saying "i moved" or even "moved over to x country send it there pls" type thing or "its a gift can u send it directly to this person at x otherwise it will be too late ?)

(12-31-2022, 09:14 PM)IOUandsometimesY Wrote:

(12-31-2022, 09:05 PM)br8 Wrote: From the posts ive read replacement then return seems more common but any down side to requesting refund only?

And curious has anyone had a replacement done to a new address? ( such as saying "i moved" or even "moved over to x country send it there pls" type thing or "its a gift can u send it directly to this person at x otherwise it will be too late ?)

When I did refund only, they ended up changing their minds and wouldn’t give me a refund. I had to dispute it with my bank at that point.

I think you might be able to get away with the change of address as some BB representatives aren’t the greatest at following protocol.

(12-31-2022, 09:39 PM)br8 Wrote:

(12-31-2022, 09:14 PM)IOUandsometimesY Wrote:

(12-31-2022, 09:05 PM)br8 Wrote: From the posts ive read replacement then return seems more common but any down side to requesting refund only?

And curious has anyone had a replacement done to a new address? ( such as saying "i moved" or even "moved over to x country send it there pls" type thing or "its a gift can u send it directly to this person at x otherwise it will be too late ?)

When I did refund only, they ended up changing their minds and wouldn’t give me a refund. I had to dispute it with my bank at that point.

I think you might be able to get away with the change of address as some BB representatives aren’t the greatest at following protocol.

Thats what im afraid of. But what steps did u take when trying to request refund only?

What did you claim? And did you open any investigation with pr or delivery?

(12-31-2022, 11:06 PM)IOUandsometimesY Wrote:

(12-31-2022, 09:39 PM)br8 Wrote:

(12-31-2022, 09:14 PM)IOUandsometimesY Wrote: When I did refund only, they ended up changing their minds and wouldn’t give me a refund. I had to dispute it with my bank at that point.

I think you might be able to get away with the change of address as some BB representatives aren’t the greatest at following protocol.

Thats what im afraid of. But what steps did u take when trying to request refund only?

What did you claim? And did you open any investigation with pr or delivery?

I did DNA on my package, but since the item was over their $750 limit, an investigation was automatically initiated. While that was going on I decided to talk to a representative via chat and they gave me the option of a refund or replacement. I asked for the refund, but after a week of nothing, I called back and the rep stated that they concluded their investigation and the item was successfully delivered.

I was super annoyed and took that as a lesson def learned lol. BB used their own delivery service too so it wasn’t like I could file a claim like you can do with UPS etc.

(01-01-2023, 12:18 AM)br8 Wrote:

(12-31-2022, 11:06 PM)IOUandsometimesY Wrote:

(12-31-2022, 09:39 PM)br8 Wrote: Thats what im afraid of. But what steps did u take when trying to request refund only?

What did you claim? And did you open any investigation with pr or delivery?

I did DNA on my package, but since the item was over their $750 limit, an investigation was automatically initiated. While that was going on I decided to talk to a representative via chat and they gave me the option of a refund or replacement. I asked for the refund, but after a week of nothing, I called back and the rep stated that they concluded their investigation and the item was successfully delivered.

I was super annoyed and took that as a lesson def learned lol. BB used their own delivery service too so it wasn’t like I could file a claim like you can do with UPS etc.

Oh u just took the hit? Someone did a macbook earlier on here. Got refunded but charged again for the same reason they stated to you.

But they pushed back and got a refund eventually.  Their item was def 750+

Hmm def cautious now  will have to see what @mothered suggests

(01-01-2023, 12:41 AM)mcpvperz Wrote:

(01-01-2023, 12:18 AM)br8 Wrote:

(12-31-2022, 11:06 PM)IOUandsometimesY Wrote: I did DNA on my package, but since the item was over their $750 limit, an investigation was automatically initiated. While that was going on I decided to talk to a representative via chat and they gave me the option of a refund or replacement. I asked for the refund, but after a week of nothing, I called back and the rep stated that they concluded their investigation and the item was successfully delivered.

I was super annoyed and took that as a lesson def learned lol. BB used their own delivery service too so it wasn’t like I could file a claim like you can do with UPS etc.

Oh u just took the hit? Someone did a macbook earlier on here. Got refunded but charged again for the same reason they stated to you.

But they pushed back and got a refund eventually.  Their item was def 750+

Hmm def cautious now  will have to see what @mothered suggests

It was me, the claim took forever and it sucked. Had to contact like 5 times for the first refund. Definitely don't recommend refund, play it safe with getting another one and returning in store.

(01-01-2023, 12:46 AM)br8 Wrote:

(01-01-2023, 12:41 AM)mcpvperz Wrote:

(01-01-2023, 12:18 AM)br8 Wrote: Oh u just took the hit? Someone did a macbook earlier on here. Got refunded but charged again for the same reason they stated to you.

But they pushed back and got a refund eventually.  Their item was def 750+

Hmm def cautious now  will have to see what @mothered suggests

It was me, the claim took forever and it sucked. Had to contact like 5 times for the first refund. Definitely don't recommend refund, play it safe with getting another one and returning in store.

Was ur item signed off or anything?

Mine was just dropped. No signature no nothing.

(01-01-2023, 12:51 AM)mcpvperz Wrote:

(01-01-2023, 12:46 AM)br8 Wrote:

(01-01-2023, 12:41 AM)mcpvperz Wrote: It was me, the claim took forever and it sucked. Had to contact like 5 times for the first refund. Definitely don't recommend refund, play it safe with getting another one and returning in store.

Was ur item signed off or anything?

Mine was just dropped. No signature no nothing.

Not signature, he wouldn't leave without it so I caught him on my Ring Doorbell as he was walking away with my package, said it was okay to drop off, he signed my last name.

(01-01-2023, 12:57 AM)br8 Wrote:

(01-01-2023, 12:51 AM)mcpvperz Wrote:

(01-01-2023, 12:46 AM)br8 Wrote: Was ur item signed off or anything?

Mine was just dropped. No signature no nothing.

Not signature, he wouldn't leave without it so I caught him on my Ring Doorbell as he was walking away with my package, said it was okay to drop off, he signed my last name.

Oh right i forgot

Hmm what happens if you request replacement...then cancel order/replacement?

Is it automatic refund?