[pasqui]

Completely empty brown box. They asked me for the photo and after a week they refused the refund

If what you say is true then you are the first to perform the SE properly and get denied, if others succeed going forward you either done something wrong or were extremely unlucky.

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You can turn it around though and say someone was playing a prank on you and took it out or some other BS and just legit return it.

I have already started the legitimate return