[AVE]

Ah okay i understand,  i have submitted the screenshots and info and now they are "handing this over to their superior team"

Well done.

We'll await further developments.

After i submitted the information, they said they would contact me through email.
After few days without a email, i contact them back through live chat, asking when will i get a response, a agent comes and tells me the original decision remains because i "didnt respond in the given timeframe", when i did respond in all timeframes and they rejected my case because i "didnt provide asked documents".
What do you think of this?