[zinatron]

I did a test SE for a start. However, I still have a few questions in my mind. I ordered a book The product just arrived, after waiting 30 minutes, I contacted support. I said the box is empty. The representative said he could return or resend it with no questions asked. Now the questions I'm wondering is, will it be this easy in the next SEs I will do? Actually, my goal was to find out if there is CCTV. Why didn't the representative start an investigation? Is it because the price of the product is low?