[mcpvperz]

Thats what im afraid of. But what steps did u take when trying to request refund only?

What did you claim? And did you open any investigation with pr or delivery?

I did DNA on my package, but since the item was over their $750 limit, an investigation was automatically initiated. While that was going on I decided to talk to a representative via chat and they gave me the option of a refund or replacement. I asked for the refund, but after a week of nothing, I called back and the rep stated that they concluded their investigation and the item was successfully delivered.

I was super annoyed and took that as a lesson def learned lol. BB used their own delivery service too so it wasn’t like I could file a claim like you can do with UPS etc.

Oh u just took the hit? Someone did a macbook earlier on here. Got refunded but charged again for the same reason they stated to you.

But they pushed back and got a refund eventually.  Their item was def 750+

Hmm def cautious now  will have to see what @mothered suggests

It was me, the claim took forever and it sucked. Had to contact like 5 times for the first refund. Definitely don't recommend refund, play it safe with getting another one and returning in store.