[vori23]

That's because they have no way of fulfilling your request.

Get In contact by phone. A lot more can be said and done over a phone conversation.

If they repeatedly fail to respond, then yes, box them.

Got it, will update

Please do.

So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR. I had the call escalated to the point where the rep offered me the “ceo”’s email address, and said they couldn’t do anything without a police report. I don’t even know if I can flip this around so that I can box these as the package was delivered 6 days ago at this point. I am unsure of how to proceed. I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs?? Which is under the necessary amount for eb. I’m getting screwed here.