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Four Years of Service
Posts: 37
Threads: 5
RE: Amzn EB Help 12-20-2022, 11:45 AM
#11
(12-20-2022, 11:27 AM)mothered Wrote: (12-20-2022, 10:44 AM)vori23 Wrote: I did, but they only reply with the same cut paste pr request email.
That's because they have no way of fulfilling your request.
Get In contact by phone. A lot more can be said and done over a phone conversation.
(12-20-2022, 10:44 AM)vori23 Wrote: Would it be easier to just proceed with boxing?
If they repeatedly fail to respond, then yes, box them.
Got it, will update
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Amzn EB Help 12-20-2022, 11:49 AM
#12
(12-20-2022, 11:45 AM)vori23 Wrote: (12-20-2022, 11:27 AM)mothered Wrote: (12-20-2022, 10:44 AM)vori23 Wrote: I did, but they only reply with the same cut paste pr request email.
That's because they have no way of fulfilling your request.
Get In contact by phone. A lot more can be said and done over a phone conversation.
(12-20-2022, 10:44 AM)vori23 Wrote: Would it be easier to just proceed with boxing?
If they repeatedly fail to respond, then yes, box them.
Got it, will update
Please do.
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Four Years of Service
Posts: 37
Threads: 5
RE: Amzn EB Help 12-22-2022, 01:29 PM
#13
(12-20-2022, 11:49 AM)mothered Wrote: (12-20-2022, 11:45 AM)vori23 Wrote: (12-20-2022, 11:27 AM)mothered Wrote: That's because they have no way of fulfilling your request.
Get In contact by phone. A lot more can be said and done over a phone conversation.
If they repeatedly fail to respond, then yes, box them.
Got it, will update
Please do.
So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR. I had the call escalated to the point where the rep offered me the “ceo”’s email address, and said they couldn’t do anything without a police report. I don’t even know if I can flip this around so that I can box these as the package was delivered 6 days ago at this point. I am unsure of how to proceed. I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs?? Which is under the necessary amount for eb. I’m getting screwed here.
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Three Years of Service
Posts: 337
Threads: 11
RE: Amzn EB Help 12-22-2022, 02:06 PM
#14
What are the repercussions of filing a PR too often? Will the police stop you from filing reports in the future because you are too suspicious?
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Amzn EB Help 12-22-2022, 03:22 PM
#15
(12-22-2022, 01:29 PM)vori23 Wrote: So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR.
They'll remain adamant with the PR, and the claim will not move forward until It's received.
(12-22-2022, 01:29 PM)vori23 Wrote: I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs??
Which weighing facility are they referring to?
Prior to dispatch, the carrier's depot or otherwise?
Question It.
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Three Years of Service
Posts: 52
Threads: 5
RE: Amzn EB Help 12-22-2022, 11:55 PM
#16
Maybe box it? But I did hear people were getting rebills for FTID so be careful
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Four Years of Service
Posts: 37
Threads: 5
RE: Amzn EB Help 12-23-2022, 12:55 AM
#17
(12-22-2022, 03:22 PM)mothered Wrote: (12-22-2022, 01:29 PM)vori23 Wrote: So I spent over an hour in the phone for them to tell me that there isn’t even a photo of the package at the time of delivery, BUT THEY STILL WANT A PR.
They'll remain adamant with the PR, and the claim will not move forward until It's received.
(12-22-2022, 01:29 PM)vori23 Wrote: I don’t think any claims of damaged item or dna can work, since they keep referring to this “ups tool” that is telling them the weight of the two packages are matching, which was apparently 0.3 lbs??
Which weighing facility are they referring to?
Prior to dispatch, the carrier's depot or otherwise?
Question It.
Ups at the time of delivery. I don’t think there’s anything I can do besides try. Boxing, should I just add some extra bubble wrap to ensure the package hits the .3 lbs.
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Amzn EB Help 12-23-2022, 01:05 AM
#18
(12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.
So they weighed the package
at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?
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Four Years of Service
Posts: 37
Threads: 5
RE: Amzn EB Help 12-23-2022, 04:07 AM
#19
(12-23-2022, 01:05 AM)mothered Wrote: (12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.
So they weighed the package at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?
No definitely in their truck, I tried to explain this to them and the rep said that at that point, it is considered “theft” thus they need the police report. I tried to explain that the package technically wasn’t delivered at that point but they weren’t listening.
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Five Years of Service
Posts: 256
Threads: 17
RE: Amzn EB Help 12-23-2022, 05:07 AM
#20
(12-23-2022, 04:07 AM)vori23 Wrote: (12-23-2022, 01:05 AM)mothered Wrote: (12-23-2022, 12:55 AM)vori23 Wrote: Ups at the time of delivery.
So they weighed the package at the exact point It was dropped off at your address?
Not In their truck/van, but at your home?
No definitely in their truck, I tried to explain this to them and the rep said that at that point, it is considered “theft” thus they need the police report. I tried to explain that the package technically wasn’t delivered at that point but they weren’t listening.
I'm convinced Amazon is requesting pr's on purpose for these two reasons. 1. By requesting pr's for eb's/dna's they then have a way to easily track your refunds no matter how many accts you have since you can't use your aliases in a pr. 2. They know you can only file a pr so many times within a given period before the cops start viewing you as a little suspect. It's their way of trying to fight back against se's
Got too many methods, I don't know which one to use today.