[KattSavage]

someone else at my residence signed for it unfortunately

As per your comment below, It reads as though you've signed for It.

had to sign for it

GPU is about 5lbs

As said, It's way too heavy to EB.

is this a lost cause or would filling it with something else work?

The next rep will refer to current records of your previous conversation.

Did you mention the package condition at any point?

sorry, should have clarified, they signed for me using my name

I didn't say anything about the box condition, just that the packaging upon opening was 'weird' but that the GPU was missing

they didn't ask any other questions after that and went for the PR route