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+--- Thread: need help with Amazon Refund (PR) (/Thread-need-help-with-Amazon-Refund-PR)
need help with Amazon Refund (PR) - KattSavage - 12-20-2022
trying to refund a 4090, Amazon rep immediately went to PR (expected, high demand high ticket item)
account is legitimate, old, lots of legitimate orders, few refunds over the course of years
had to sign for it, just told Amazon the box was empty except for weird packaging and a bag, FedEx marked the weight at 8lbs so I have no idea how to substitute 8lbs
I don’t have a problem filing PR, but what should I expect outside of paperwork?
located in US
RE: need help with Amazon Refund (PR) - mothered - 12-20-2022
Quote:just told Amazon the box was empty except for weird packaging and a bag, FedEx marked the weight at 8lbsThat's the gross/shipping weight. How heavy Is the GPU Itself?
Without answering my question, It's way too heavy to EB.
Quote:had to sign for itGiven an OTP wasn't required, you should've DNA'd It.
RE: need help with Amazon Refund (PR) - KattSavage - 12-20-2022
(12-20-2022, 03:19 PM)mothered Wrote:Quote:just told Amazon the box was empty except for weird packaging and a bag, FedEx marked the weight at 8lbsThat's the gross/shipping weight. How heavy Is the GPU Itself?
Without answering my question, It's way too heavy to EB.
Quote:had to sign for itGiven an OTP wasn't required, you should've DNA'd It.
someone else at my residence signed for it unfortunately, GPU is about 5lbs
is this a lost cause or would filling it with something else work?
RE: need help with Amazon Refund (PR) - G0ku - 12-20-2022
(12-20-2022, 03:48 PM)KattSavage Wrote:(12-20-2022, 03:19 PM)mothered Wrote:Quote:just told Amazon the box was empty except for weird packaging and a bag, FedEx marked the weight at 8lbsThat's the gross/shipping weight. How heavy Is the GPU Itself?
Without answering my question, It's way too heavy to EB.
Quote:had to sign for itGiven an OTP wasn't required, you should've DNA'd It.
someone else at my residence signed for it unfortunately, GPU is about 5lbs
is this a lost cause or would filling it with something else work?
Unfortunately in the last few months amazon has really cracked down. I have done tons of SE on amazon over the years.
DNA could be worth attempting but the value is probably too high. But with your account being nicely aged with lots of legit orders it certainly is possible.
Item is too heavy for EB. Even with a PR i sount they will rule in your favor. Although something you could try is just throwing your old gpu in the box the 4090 came in. Snapping some pictures. Then telling them the wrong item was in the box and sending them the pictures in the form they will ask you to fill out.
LIT works very well on amazon. Or at least it did. Problem is now anything over a certain value they won't offer printable labels anymore... something I just discovered myself a few days ago as I hadn't hit amazon in a few months.
Regardless make sure you call to do the SE. Amazon reps read chat logs.
RE: need help with Amazon Refund (PR) - KattSavage - 12-20-2022
(12-20-2022, 05:08 PM)G0ku Wrote:(12-20-2022, 03:48 PM)KattSavage Wrote:(12-20-2022, 03:19 PM)mothered Wrote: That's the gross/shipping weight. How heavy Is the GPU Itself?
Without answering my question, It's way too heavy to EB.
Given an OTP wasn't required, you should've DNA'd It.
someone else at my residence signed for it unfortunately, GPU is about 5lbs
is this a lost cause or would filling it with something else work?
Unfortunately in the last few months amazon has really cracked down. I have done tons of SE on amazon over the years.
DNA could be worth attempting but the value is probably too high. But with your account being nicely aged with lots of legit orders it certainly is possible.
Item is too heavy for EB. Even with a PR i sount they will rule in your favor. Although something you could try is just throwing your old gpu in the box the 4090 came in. Snapping some pictures. Then telling them the wrong item was in the box and sending them the pictures in the form they will ask you to fill out.
LIT works very well on amazon. Or at least it did. Problem is now anything over a certain value they won't offer printable labels anymore... something I just discovered myself a few days ago as I hadn't hit amazon in a few months.
Regardless make sure you call to do the SE. Amazon reps read chat logs.
I already said I received the box (+ the signature on delivery) but only vaguely described the item itself was missing
RE: need help with Amazon Refund (PR) - mothered - 12-21-2022
(12-20-2022, 03:48 PM)KattSavage Wrote: someone else at my residence signed for it unfortunatelyAs per your comment below, It reads as though you've signed for It.
(12-20-2022, 03:48 PM)KattSavage Wrote: had to sign for it
(12-20-2022, 03:48 PM)KattSavage Wrote: GPU is about 5lbsAs said, It's way too heavy to EB.
(12-20-2022, 03:48 PM)KattSavage Wrote: is this a lost cause or would filling it with something else work?The next rep will refer to current records of your previous conversation.
Did you mention the package condition at any point?
RE: need help with Amazon Refund (PR) - KattSavage - 12-21-2022
(12-21-2022, 01:07 AM)mothered Wrote:(12-20-2022, 03:48 PM)KattSavage Wrote: someone else at my residence signed for it unfortunatelyAs per your comment below, It reads as though you've signed for It.
(12-20-2022, 03:48 PM)KattSavage Wrote: had to sign for it
(12-20-2022, 03:48 PM)KattSavage Wrote: GPU is about 5lbsAs said, It's way too heavy to EB.
(12-20-2022, 03:48 PM)KattSavage Wrote: is this a lost cause or would filling it with something else work?The next rep will refer to current records of your previous conversation.
Did you mention the package condition at any point?
sorry, should have clarified, they signed for me using my name
I didn't say anything about the box condition, just that the packaging upon opening was 'weird' but that the GPU was missing
they didn't ask any other questions after that and went for the PR route
RE: need help with Amazon Refund (PR) - mothered - 12-21-2022
(12-21-2022, 02:34 AM)KattSavage Wrote: I didn't say anything about the box condition, just that the packaging upon opening was 'weird' but that the GPU was missingIf need be, tell them that the package Itself was damaged and then use the damaged package method.
RE: need help with Amazon Refund (PR) - KattSavage - 12-21-2022
(12-21-2022, 02:46 AM)mothered Wrote:(12-21-2022, 02:34 AM)KattSavage Wrote: I didn't say anything about the box condition, just that the packaging upon opening was 'weird' but that the GPU was missingIf need be, tell them that the package Itself was damaged and then use the damaged package method.
should I attempt this before or after the PR? if after, will I need to hide said item or is the PR just paperwork?
RE: need help with Amazon Refund (PR) - mothered - 12-21-2022
(12-21-2022, 03:33 AM)KattSavage Wrote: should I attempt this before or after the PR?First file the PR and await their reply.
Their response will determine whether the damaged package method should be used.
(12-21-2022, 03:33 AM)KattSavage Wrote: if after, will I need to hide said item or is the PR just paperwork?The next course of action (after the PR) depends on their reply.