Smashed Glass Sephora Tom
Ford £300+ 12-17-2022, 07:19 PM
#1
Sorry if I haven’t posted this in the right place, I’m new around here.
Attempted to take a chip out of an old aftershave bottle after ordering a new full bottle from Sephora but after 15 failed attempts of not even chipping the bottle the 16th attempt smashed the entire top half of the bottle clean off lol.
Their live chat was offline so I fired over an email with a picture of the smashed bottle and let them know it arrived smashed.
Received an email back instantly asking to send over photos of the bottle and packaging. I told them I binned the packaging due to the broken glass and I resent the photo of the broken bottle.
Not even an hour later I received an email back from them apologising and letting me know that they have issued a refund and it will appear in my account in 2-3 days. It went in instantly
Attempted to take a chip out of an old aftershave bottle after ordering a new full bottle from Sephora but after 15 failed attempts of not even chipping the bottle the 16th attempt smashed the entire top half of the bottle clean off lol.
Their live chat was offline so I fired over an email with a picture of the smashed bottle and let them know it arrived smashed.
Received an email back instantly asking to send over photos of the bottle and packaging. I told them I binned the packaging due to the broken glass and I resent the photo of the broken bottle.
Not even an hour later I received an email back from them apologising and letting me know that they have issued a refund and it will appear in my account in 2-3 days. It went in instantly
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