[d9bladee]

I sent an email replying to the customer service team saying their investigation  was fraudulent (lol) and  improper and that they were unjustly holding my money blah blah. I stated that the picture proves nothing and that I have cameras on my porch etc

Good work.

It'd be very Interesting to see how they respond to all that.
We'll await their reply.

Ended up speaking to them on live chat as they were unresponsive elsewhere.

When I asked to escalate, I would go through to a senior team member (think this happened twice) and they would say the decision cannot be reversed and they would then put me back to a lower staff member who would say the senior team has made a final decision and it cannot be reversed. Even with my logical arguments asking about proof, the only thing they’ve given me despite all my demands is a flimsy message stating:

Hey (my name), Sophie here! the drivers gaps puts him in the correct place im afraid after investigation the refund has been denied.

Which totally makes no sense but it doesn’t seem like they care at all.

Should I abandon refund and legit return? Or are there any further leads to pursue?

EDIT: Would also like to add I paid with PayPal that is extremely aged and verified so potentially a route there?