RE: Nike SE UK help 11-30-2022, 02:13 PM
#12
They’ve just replied with a response saying
“I have checked with my Senior Team and after further investigation we concluded that everything has shipped correctly from our warehouse, the weight of the parcel corresponds to the number of items ordered, the GPS is correct and we have concluded that the parcel was delivered to the correct address. Unfortunately we will have to deny the refund in this circumstances.”
Do I just do a legit return or escalate? If so how?
“I have checked with my Senior Team and after further investigation we concluded that everything has shipped correctly from our warehouse, the weight of the parcel corresponds to the number of items ordered, the GPS is correct and we have concluded that the parcel was delivered to the correct address. Unfortunately we will have to deny the refund in this circumstances.”
Do I just do a legit return or escalate? If so how?
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