[mothered]

I have just had another call with a manager and the only thing they said is that they, as Target.com, cannot do anything as the order was picked up in store and not shipped. So they told me to go back in store and report the EB.

So they told me to go back in store and report the EB.

^ Do exactly that.

If the In-store employee suggests otherwise, tell them that you were told to claim It as such.