[BetterThings2]

Hello everyone, and @mothered in particular (you're the expert with Target ), I am having some issues with Target airpods SE. So I ordered online and paid with paypal but picked up in store. Than I claimed EB online but so far I am receiving all discordant answers from the agents. I have tried live chats, calls and email. The email said that according to them the item was successfully delivered (while it was in store pick up lol) and so cannot be refunded. Most of the agents in the chat (including the higher team after escalation) said that cannot be refunded and that I should eventually contact apple. Like am I just being unlucky? Because I've heard that Target was pretty easy but their agents seems to be super dumb to me and cannot address the issue properly. Anyway during the last chat the agent told me that her manager will call me in the next 2 days, anything I should say/do to the manager in order to succeed the SE? Thanks for you help! Also, if still won't be refunded, I was thinking of just remove the seal without breaking them and box them with a normal return in store, would that be possible? And because it was paid with paypal will they refund me via paypal? thanks

Just to let you know, how Target is treating you has nothing to do with how you are going about your se. It has everything to do with how they have been getting hit so hard that it actually made the news a couple weeks ago! (about half a billion in losses due to theft) So because of that...the store is starting to tighten up when it comes to claims and stuff. But..if you keep pushing them to the absolute limit your se has a very good chance to succeed. Hope this gives you a little confidence boost!