[Roco]

I NEED HELP

I followed the EB method and told them I was missing the airpods.

This is what they told me 'We have concluded our investigation into the delivery of your Apple order.

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.

On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.
For this reason, we are unable to issue you with a Refund.'

Did you call them or was it through live chat?