[pasqui]

Just received my AirPods pro gen 2 from apple, going to contact them through live chat.

Great, keep us updated

[khalilkhan123]

Just received my AirPods pro gen 2 from apple, going to contact them through live chat.

Great, keep us updated

this is what they told me ''What I can do from my end to help you, I can make a request and inform everyone, the warehouse, the courier as well our back office team and instruct everyone to look into it thoroughly,

---

Just an update, they are requesting a pr and photos. Where can I go from here?

[Turbando]

I've seen some people here say EB is easy with them, so that's what I plan on doing,

Good move.

Who's the company?

Ordered them from Apple directly since I have an old account with some purchases and multiple devices on it hoping it gives some credibility.

[jackmac231]

I've seen some people here say EB is easy with them, so that's what I plan on doing,

Good move.

Who's the company?

Ordered them from Apple directly since I have an old account with some purchases and multiple devices on it hoping it gives some credibility.

I tried this but they asked for a PR through Live chat better to phone them.

[Turbando]

Good move.

Who's the company?

Ordered them from Apple directly since I have an old account with some purchases and multiple devices on it hoping it gives some credibility.

I tried this but they asked for a PR through Live chat better to phone them.

Yeah i'm planning on calling them, I usually have more success refunding that way.

[mothered]

Ordered them from Apple directly since I have an old account with some purchases and multiple devices on it hoping it gives some credibility.

It certainly does have credibility.

We shall await the latest developments.

[khalilkhan123]

I NEED HELP

I followed the EB method and told them I was missing the airpods.

This is what they told me 'We have concluded our investigation into the delivery of your Apple order.

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.

On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.
For this reason, we are unable to issue you with a Refund.'

[Roco]

I NEED HELP

I followed the EB method and told them I was missing the airpods.

This is what they told me 'We have concluded our investigation into the delivery of your Apple order.

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.

On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.
For this reason, we are unable to issue you with a Refund.'

Did you call them or was it through live chat?

[khalilkhan123]

I NEED HELP

I followed the EB method and told them I was missing the airpods.

This is what they told me 'We have concluded our investigation into the delivery of your Apple order.

As soon as we were notified that you had not received your goods, we initiated an investigation internally and with our carrier.

On conclusion of our investigation, we have determined that the delivery was completed successfully to the address provided.
For this reason, we are unable to issue you with a Refund.'

Did you call them or was it through live chat?

It was Live Chat

[Roco]

Contact them again by preferably calling them and pressure them into sending you another pair of aipods because the packaging didn't contain your airpods... so basically just stick to your story and pressure them. I recommend you a replacement since it is seemingly easier for them to issue you a replacement than a refund and then once you recieve the airpods just return them for a refund.