[Mertuminiv]

After telling them to escalate based on them disregarding why I can't file a PR, I was told that the case will be escalated to "higher authorities" and I should be expecting a response within 72 hours.

Good work on your end.

We shall await their reply.

Again, I have waited for their reply but have not gotten one. I contacted support reps through chat and was told that this will be escalated again with additional notes mentioning why a sealed box that was missing my product is of no concern to the police.