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+--- Thread: Walmart EB Investigation (/Thread-Walmart-EB-Investigation)
Walmart EB Investigation - Mertuminiv - 10-17-2022
Hey everyone, today I attempted an EB on Walmart Canada for the 2nd gen airpod pros but during my chat with the rep, rather than getting an instant refund they instead started an investigation in which they'll respond in 48-72 hours.
Anything else I can do about this, or do I just play the waiting game?
RE: Walmart EB Investigation - mothered - 10-17-2022
Wait for their Investigation to complete, and reply with their response when received.
RE: Walmart EB Investigation - Mertuminiv - 10-17-2022
(10-17-2022, 01:54 AM)mothered Wrote: Wait for their Investigation to complete, and reply with their response when received.Appreciate the reply. Will be updating when Walmart provides a response.
RE: Walmart EB Investigation - mothered - 10-17-2022
(10-17-2022, 02:07 AM)Mertuminiv Wrote:You're welcome.(10-17-2022, 01:54 AM)mothered Wrote: Wait for their Investigation to complete, and reply with their response when received.Appreciate the reply. Will be updating when Walmart provides a response.
If they don't reply within the said time frame, get In contact and ask where your claim stands.
RE: Walmart EB Investigation - Mertuminiv - 10-19-2022
(10-17-2022, 02:50 AM)mothered Wrote:72 hours has passed, and I contacted the reps through Walmart chat. This was the response provided: "I see that a case was escalated for the same which has been assigned to one of the experts. It was escalated on October16 2022. I request you to wait for 24 hours for their response as they are working on it."(10-17-2022, 02:07 AM)Mertuminiv Wrote:You're welcome.(10-17-2022, 01:54 AM)mothered Wrote: Wait for their Investigation to complete, and reply with their response when received.Appreciate the reply. Will be updating when Walmart provides a response.
If they don't reply within the said time frame, get In contact and ask where your claim stands.
RE: Walmart EB Investigation - Nevernowhy - 10-20-2022
I've just started a SE on Walmart today for a watch $489 including tax. Let's see how fast they refund it.
RE: Walmart EB Investigation - mothered - 10-20-2022
(10-19-2022, 09:57 PM)Mertuminiv Wrote: 72 hours has passed, and I contacted the reps through Walmart chat. This was the response provided: "I see that a case was escalated for the same which has been assigned to one of the experts. It was escalated on October16 2022. I request you to wait for 24 hours for their response as they are working on it."If they don't reply by tomorrow, contact them once again.
RE: Walmart EB Investigation - Mertuminiv - 10-20-2022
(10-20-2022, 01:54 AM)mothered Wrote:Today I received a phone call from a Walmart rep asking me to return the empty box to a nearby Walmart store. However, I am not home at the moment and will not be for quite a while. Instead, I pressed the rep, and he told me that they are going to investigate the case for another 24 hours.(10-19-2022, 09:57 PM)Mertuminiv Wrote: 72 hours has passed, and I contacted the reps through Walmart chat. This was the response provided: "I see that a case was escalated for the same which has been assigned to one of the experts. It was escalated on October16 2022. I request you to wait for 24 hours for their response as they are working on it."If they don't reply by tomorrow, contact them once again.
I was also wondering is there a cause of concern regarding this SE as I have already activated the airpods on my phone.
RE: Walmart EB Investigation - mothered - 10-21-2022
(10-20-2022, 07:08 PM)Mertuminiv Wrote: Today I received a phone call from a Walmart rep asking me to return the empty box to a nearby Walmart store. However, I am not home at the moment and will not be for quite a while.You should've explained It to the rep.
(10-20-2022, 07:08 PM)Mertuminiv Wrote: Instead, I pressed the rep, and he told me that they are going to investigate the case for another 24 hours.Due to your noncompliance above, It's probably why they're Investigating It further.
(10-20-2022, 07:08 PM)Mertuminiv Wrote: I was also wondering is there a cause of concern regarding this SE as I have already activated the airpods on my phone.Most likely It's fine but for future reference, always wait until the claim Is finalized prior to using the Item/device.
RE: Walmart EB Investigation - Mertuminiv - 10-21-2022
(10-21-2022, 01:23 AM)mothered Wrote:Apologies for only clarifying now, but I actually did indeed explain to the rep that I wouldn't be present in order to bring it in, but I also did press the rep by questioning whether Walmart would even take the return back as I didn't actually receive the device. Should I continue to wait for the investigation or can something else be done at the moment?(10-20-2022, 07:08 PM)Mertuminiv Wrote: Today I received a phone call from a Walmart rep asking me to return the empty box to a nearby Walmart store. However, I am not home at the moment and will not be for quite a while.You should've explained It to the rep.
(10-20-2022, 07:08 PM)Mertuminiv Wrote: Instead, I pressed the rep, and he told me that they are going to investigate the case for another 24 hours.Due to your noncompliance above, It's probably why they're Investigating It further.
(10-20-2022, 07:08 PM)Mertuminiv Wrote: I was also wondering is there a cause of concern regarding this SE as I have already activated the airpods on my phone.Most likely It's fine but for future reference, always wait until the claim Is finalized prior to using the Item/device.