[Mertuminiv]

I attempted to ask another rep on what grounds they closed the escalation and to escalate the case on the grounds that they were disregarding the reasons for not being able to file a PR, and the rep told me nothing could be done on their end and disconnected. If that changes anything, this interaction happened via online chat rather than a cellphone call.

Honestly disgusting behavior from their end, but I'm not sure what more can be done.

I had similar problems happen to me last month with Walmart for a laptop EB. They gave me the runaround and wasted my time with their useless braindead reps so I tried going to the automated support chat system I chose that there was a problem with my order> damaged item> missing item and for some reason it just went ahead and gave me the option for instant refund or replacement and it worked to my surprise not sure if the same will happen in your case but it’s worth a try

Unfortunately the same doesn't appear for me. Thanks for the advice though.