[stealthysnake88]

They haven't provided any evidence In support of their decision. Who's to say they didn't make the whole thing up?

A re-escalation can be requested based on their lack of evidence, which ultimately renders their Investigation Inconclusive.

Nonsense.

As per above, the Investigation Is Incomplete, hence requires attention to have It finalized.

I mean im asking them to reescelate but they are not responding

Send an email to every department you can think of, regardless of whether It's relevant or not.

You're bound to eventually receive a response.

Going to email them alot now.