[stealthysnake88]

Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.

They haven't provided any evidence In support of their decision. Who's to say they didn't make the whole thing up?

A re-escalation can be requested based on their lack of evidence, which ultimately renders their Investigation Inconclusive.

we can advise that we will not take this case any further.

Nonsense.

As per above, the Investigation Is Incomplete, hence requires attention to have It finalized.

I mean im asking them to reescelate but they are not responding

[mothered]

Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.

They haven't provided any evidence In support of their decision. Who's to say they didn't make the whole thing up?

A re-escalation can be requested based on their lack of evidence, which ultimately renders their Investigation Inconclusive.

we can advise that we will not take this case any further.

Nonsense.

As per above, the Investigation Is Incomplete, hence requires attention to have It finalized.

I mean im asking them to reescelate but they are not responding

Send an email to every department you can think of, regardless of whether It's relevant or not.

You're bound to eventually receive a response.

[stealthysnake88]

They haven't provided any evidence In support of their decision. Who's to say they didn't make the whole thing up?

A re-escalation can be requested based on their lack of evidence, which ultimately renders their Investigation Inconclusive.

Nonsense.

As per above, the Investigation Is Incomplete, hence requires attention to have It finalized.

I mean im asking them to reescelate but they are not responding

Send an email to every department you can think of, regardless of whether It's relevant or not.

You're bound to eventually receive a response.

Going to email them alot now.

[mothered]

I mean im asking them to reescelate but they are not responding

Send an email to every department you can think of, regardless of whether It's relevant or not.

You're bound to eventually receive a response.

Going to email them alot now.

Good.

If need be, keep repeating It until a reply Is received.

[stealthysnake88]

Send an email to every department you can think of, regardless of whether It's relevant or not.

You're bound to eventually receive a response.

Going to email them alot now.

Good.

If need be, keep repeating It until a reply Is received.

Forgot to call, ill do it another day but i feel as if they'll just deny me since they have the couriers weight check or something

[mothered]

i feel as if they'll just deny me since they have the couriers weight check or something

I don't recall every event of your SE.

Did they provide you with evidence of the weight confirmation?

[stealthysnake88]

i feel as if they'll just deny me since they have the couriers weight check or something

I don't recall every event of your SE.

Did they provide you with evidence of the weight confirmation?

Yes they did

[mothered]

i feel as if they'll just deny me since they have the couriers weight check or something

I don't recall every event of your SE.

Did they provide you with evidence of the weight confirmation?

Yes they did

What was their reply word for word?

[stealthysnake88]

I don't recall every event of your SE.

Did they provide you with evidence of the weight confirmation?

Yes they did

What was their reply word for word?

I called them and the person on phone said that they will try reescelate the case but cant be certain that they will since.
'Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.'

[mothered]

I called them and the person on phone said that they will try reescelate the case

Good.

Be sure to keep asking for evidence In support of their decision. That's why your claim was declined for all the wrong reasons - no evidence whatsoever.

'Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.'

They're words that some clerical assistant/rep typed which mean absolutely nothing.

Where's the evidence that concluded their findings? That's your argument with the escalation.