[mothered]

They were more concerned with the item being sent back. So that’s normal?

Of course, you've (seemingly) received an Incorrect Item from them and they want It back.

My friend got a refund not sending anything back.

The rep must've forgotten to take his antipsychotic meds the morning of the claim's approval.

I guess I’ll just return it and then they should refund me the amount of the item I ordered right?

That's how the wrong Item received method works.

Sorry, just my first time with this method.

All good, no problem at all.

Or should I return the other item my mate ordered with similar weight?

That's what you do - return "the wrong Item" you've claimed to have received.

With the shipping box and label it shows my friends name and address, how do I circumvent this? Or do I just show my box that I got with the item that my friend ordered

Didn't you say you've disposed of It:

They want the shipping box but I said it was disposed of.