[Mertuminiv]

Wait for their Investigation to complete, and reply with their response when received.

Appreciate the reply. Will be updating when Walmart provides a response.

You're welcome.

If they don't reply within the said time frame, get In contact and ask where your claim stands.

72 hours has passed, and I contacted the reps through Walmart chat. This was the response provided: "I see that a case was escalated for the same which has been assigned to one of the experts. It was escalated on October16 2022. I request you to wait for 24 hours for their response as they are working on it."