[Vola]

Pathetic.

Open another ticket and request an escalation.

Ok just did thanks for the help will update when I get an answer.

You're welcome.

Please tag me when you receive their reply.

This is what I received "Hello,

I can see that a decision has been made in this matter, so we will not take this matter further.

Wishing you a nice week!"

Seems like they are really harsh on this refund.